Response to NAO's Report on Faulty Insulation
According to the Head of Consumer Protection Policy at Which?:
This is a damning indictment of a failed scheme, where poor oversight has allowed rogue traders to cause huge damage to people’s homes and lives.
Schemes like these play a critical role in tackling fuel poverty and improving home warmth and comfort. The government must take action to rectify the damage and ensure robust consumer protections and effective oversight.
- Rectify damage to affected households
- Implement robust consumer protections
- Ensure effective oversight
- Verify installer qualifications
- Enable issue resolution
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Author's summary: Which? responds to NAO's report on faulty insulation scandal.