Trust by Design: Schneider Electric's Approach to Supply Chain Confidence
In a world of uncertainty, trust is the ultimate differentiator in supply chains. To design for confidence and build loyalty, companies must focus on clarity, anticipation, and choice.
This case study from Schneider Electric demonstrates how experience can be measured and how signals and communication are crucial in building trust.
The key takeaway is that while efficiency is important for moving goods, trust is what sustains relationships.
Efficiency moves goods, but trust sustains relationships.
Author's summary: Schneider Electric builds trust in supply chains through clarity and communication.